How do I make a product complaint and what rights apply?

We are sorry if you have experienced a problem with your garment.

Purchased from a retailer

Contact the store where you bought the product. The store will assess the complaint and contact us if necessary. Keep your proof of purchase.

Purchased from didriksons.com

Contact support@didriksons.com with your order number, a description of the issue and photos showing the overall condition and the defect. You can also follow the complaint-registration instructions in your delivery confirmation.

Your rights depend on the applicable consumer protection legislation. The international terms of sale set out the complaint process; they distinguish faulty goods from damage caused by normal wear, lack of care or improper handling. If a complaint is approved, follow our instructions for returning the item; approved complaints have free return shipping.

International complaints guidance | International terms of sale