International terms of sale

Please read the full international terms of sale on didriksons.com/en before making a purchase. This article is a short overview, not a replacement for the full terms applicable to your order.

Seller and contact

The international terms identify Didriksons Regnkläder AB, Prognosgatan 8, SE-50464 Borås, Sweden, as the seller. Corporate ID: 556566-1831. VAT number: SE5565661831. Contact: support@didriksons.com, +46 33 10 19 13.

Orders, payment and shipping

Checkout shows the available payment and delivery methods, shipping charges and delivery estimates. Klarna provides payment information directly. An order confirmation is sent when the order is placed and a delivery confirmation when goods are dispatched.

Returns and exchanges

The international terms provide a 14-day return period from receipt. Items must be unused and saleable with labels and seals intact; exclusions are described in the full terms. Register returns digitally and use the correct prepaid label. To exchange an item, return it and place a new order.

Refunds and complaints

Refunds are processed after returns are received and checked. Card refunds go back to the same card, and invoice amounts are adjusted through Klarna. Register an unpaid invoice return with Klarna to allow time for processing.

For a faulty product bought at didriksons.com, follow the complaint instructions in your delivery confirmation or contact support. For a retailer purchase, contact the retailer. Applicable consumer rights depend on your purchase and jurisdiction; please consult the full terms and contact support for help.

Full international terms of sale | International returns information