Who should I contact about a faulty product?

Purchased from a retailer

Contact the store where you purchased the product. The store will assess your complaint and contact us if necessary. Keep your proof of purchase.

Purchased from didriksons.com

Contact support@didriksons.com. Include your order number, a description of what happened and photos showing the overall condition of the garment and the damage or manufacturing defect.

The international terms of sale also explain how to register a complaint through the return link in your delivery confirmation. Contact support if you need help.

International complaints and returns guidance | International terms of sale